Q: Do you ship Internationally?
A: Yes, shipping cost is based on the combined weight of all items in your cart.
Q: How much is International Shipping?
A:International shipping to Canada/Mexico starts at $19.41 USD, all other overseas countries start at $30.82 USD. Delivery time varies between 2-6 days to Canada and 3-5 days to all other countries.
Q: How long will shipping take?
A:Normal processing time is within 48 hours, however processing could take longer due to special handling of certain products. It is realistic to expect your order to arrive 1 week after submission of order. However, please be patient and understand of special circumstances that may arise that is not within our control.
Q: The tracking number you provided me doesn't work, is it an error?
A: USPS's online tracking system is updated daily and it will only display a record of your package after they have taken receipt of your package.
Q: It has been a couple of days and my order still says pending, what does that mean?
A: Pending means your order is still under review, we will get to your order shortly.
Q: I got my package within 4 days last time I ordered, how come it's taking so long this time?
A: There are many reasons for shipping delays. It could be because of a holiday or maybe we are behind on processing orders.
Q: What happens if the product I am ordering is out of stock?
A: Each product is handled on an individual basis. Results may be that we remove and refund you for the out of stock item or we will send it to you separately at a later time at no extra charge.
Q: I saw an item I wanted a long time ago but it is no longer on the site, do you guys not sell it anymore?
A: That could be that our products are unique. Sometimes manufactures stop producing or trading price is too high. Because of our product price range we won't be carrying it anymore for the price would be too great. Please send us a email to be sure.
Q: When I am sending in a email who I am talking to?
A: There are many of us working at Pretty&Cute most of the time we provide you with a name but if we don't please kindly ask us.
Q: What eyelashes are better? The dolly Lash or the Natural hand made human lash?
A: Different people prefers different products. Dolly lashes are affordable and easy to use while the hand made lash are more natural. Pretty&Cute is a proud provider to the Cheerleaders of our own city’s basketball teams the Blazers. The girls like the lashes to blend in as much as possible but don't want to pay salon price. Our lashes are comparable to Makeup Forever lashes.
Q: I want my package to be shipped to a different address than the address listed on my paypal is that possible?
A: Most certainty. Please send us an email with the paypal account email address stating reason and that you would like to have package t send to a new address. If you want to avoid the hassle simply update your billing address on your paypal account.
Q: I need my package ASAP can I pay for faster shipping?
A: Most certainty. Please contact the Pretty&Cute team we can work something out with you.
Q: Is Pretty&Cute Hiring?
A: Pretty&Cute is always hiring new sales rep customer service and models to help promote our site. Please contact Janie personally for inquiries.
Q: How can I get the fastest customer service?
A: Our team is dedicated to help after all we work for you. When emailing or calling us, please provide us with the order number and the problem you are calling or emailing about. Most of the time the fastest way to resolve your problem is through email because we work at night.
Q: Do Pretty&Cute accept gift cards?
A: At this time Pretty&Cute does not accept gift cards. Because our secure credit system we only accept credit cards with register information.
Q: Does Pretty&Cute do price adjustments? I brought something last week for $10.00 and this week it's on sale for $8.00 can I get $2.00 back?
A: Sorry dear, our promotions and specials starts from the day we post it. We lower our prices due to better deals from suppliers and manufacture. Manufacture usually gives us a price break if we order more. If we didn't get the product for that price a week ago how can we give you the price difference?
Q: I paid with a credit card but it gave me an error did my order go through?
A: If you got an error while paying with a credit card your order did not go through.
Q: But on my statement it charged me the amount?
A:When placing an order using Credit Card please make sure the billing address matches the card holder billing address. Our secure system will deny any credit card payments containing information that the issuing bank can not verify as being true. If you are using someone’s card be sure to obtain the correct billing information. Our system will also deny your payment if you've entered in the incorrect card information. Our credit card protection system is here to protect you from fraud or unauthorized payments. When submitting a payment an attempt to purchase the items will be made. Your credit card will make an attempt to deposit the payment to our account. It is because of this protection system there is a block until we accept your payment. If the information is entering incorrectly our system will automatically deny it without even having to consult us. The payment in your statement will be labeled as Pending Transition. That means it is being pending back into your account because we denied access to ours.
IT DOESN'T MEAN YOU PAID. If you have any questions please call your
Credit Card Company and they can give you a better understanding of how it works. If have any questions please call us or email us we will help you clarified how the credit card system works.
Q: Do we accept cash payments?
A: Yes we do. Please remember that paying by cash is always a risk. Please conceal your cash payment well before sending. Pretty&Cute will not be reliable for any lost or stolen payments. Pretty&Cute has been in business for a long time we have done many successful transactions with cash payers.
Q: If i want to write a check or money order what do i put as sender?
A: Please write payable to: Pretty&Cute
Q: Do Pretty&cute do wholesale?
A: Yes we do Pretty&Cute actually have a trading company base in Taiwan and we love to help smaller business get started with their on going success.
Q: Do Pretty&Cute accept returns?
A: Pretty&Cute will accept returns on un-open or temper with products. If product is open we won't be accepting the product back. Item will be send pack at customer's expense if you do decide to return it.
Q: I got the wrong items.
A: We apologize for the mistake sometimes mistakes do happen. Please kindly send us a email we will take full responsibility and get you the items you have ordered to you.
Q: I got a package but the name isn't directed to me.
A: Post office errors do happen sometimes. Because we send so many packages out daily it is easy for system to create a mistake. We thank you for your honestly and kindly as you to Return the package by writing "RETURN TO SENDER" on the package. The post office will than send the package back to us at no charge.
Q: I am looking for a certain product but Pretty&Cute does not carry is it possible for Pretty&Cute to help find it and sell it?
A: Yes we can! We are always thrilled when customers give us suggestions or let us know what they would like us to sell. This helps the market research team skip straight to the buying process.
Q: On free cases promotion codes or referral names where do I put it on my order?
A: Please write your special request on comment box as you check out. Please do not add promotional items to chart or it will charge you for it. Just kindly let us know in comment box we will include it in your order.
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